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Refund policy

Last updated: October 27, 2026

Try it free first

You can try Pro free for 14 days without a card. When the trial ends you are not charged automatically; your account moves to the free plan and your data stays as it is.

14-day money-back guarantee

You can ask for a full refund, no questions asked, within 14 days of your first Pro purchase (monthly or yearly). When a yearly subscription renews, you can also ask for a refund of the renewal within 14 days of the renewal date.

Monthly renewals and cancellation

You can cancel any time; Pro stays active until the end of the period you paid for and you are not charged again. We don't give partial refunds for monthly renewals. If a technical problem kept you from using Pro, write to us and we'll review it and refund or extend your subscription.

How to request a refund

Email us from the address on your account, or use the link in your payment receipt. Refunds go back to the card or method you paid with through our payment partner, and may take 5–10 business days depending on your bank. A refunded subscription ends right away and your account moves to the free plan; your data is not deleted.

Emailsupport@gotradelog.com

Your legal rights

This policy does not limit any rights you have under the consumer laws of your country.